Resolved -
This incident has been resolved.
Jan 9, 14:52 MST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 9, 14:08 MST
Identified -
Our 3rd party phone support service provider has implemented a fix, and we are seeing signs of recovery.
Jan 9, 14:03 MST
Investigating -
We are currently experiencing an outage with our 3rd party phone support service provider. Their team is aware of the issue and is working toward a resolution. We apologize for the inconvenience and will work to return your calls as soon as possible.
We will post an update as soon as we have more information.
Jan 9, 13:22 MST