Some users are unable to sign in via Single Sign On

Incident Report for SmartRent

Resolved

Single sign on logins have been completing successfully since the fix was deployed. Services are working as expected again.

Posted Apr 25, 2024 - 13:57 MST

Monitoring

The fix has been released, and we will continue monitoring for any continuing issues.

Posted Apr 25, 2024 - 12:52 MST

Update

The testing has concluded and we are working on rolling out the changes to our servers. An update with be provided within the next 30 minutes.

Posted Apr 25, 2024 - 12:34 MST

Identified

We have identified an issue where a small subset of users are unable to sign in with SSO at this time. We have identified the cause and are currently testing a fix for the issue.

Posted Apr 25, 2024 - 10:29 MST

This incident affected: Community Manager.