Our offline device issues have been largely resolved. Our team continues to monitor and address any remaining isolated cases to ensure everything runs smoothly.
Posted Jan 18, 2025 - 08:01 MST
Update
We are continuing to see improvement in the connectivity of our cellular devices. We will provide additional updates as information becomes available.
Posted Jan 17, 2025 - 16:05 MST
Monitoring
Our Cellular Service Provider continues to work on resolving the issue. We are seeing progress on recovery at this time. More information will be provided as it becomes available.
Posted Jan 16, 2025 - 19:41 MST
Update
Our Cellular Service Provider continues to work on resolving the issue. We are seeing progress on recovery at this time. More information will be provided as it becomes available.
Posted Jan 16, 2025 - 14:32 MST
Update
Our Cellular Service Provider continues to work on resolving the issue. We will provide more information as it becomes available.
Posted Jan 16, 2025 - 11:59 MST
Update
Our Cellular Service Provider continues to work on resolving the issue. We will provide more information as it becomes available.
Posted Jan 16, 2025 - 10:46 MST
Update
One of our Cellular Service Providers that the issue stems from is still actively working to resolve the issue. We will provide more information as it becomes available.
Posted Jan 16, 2025 - 08:59 MST
Identified
We have identified that the issue stems from one of our Cellular Service Providers. More information will be provided as it becomes available.
Posted Jan 16, 2025 - 07:45 MST
Investigating
We are currently experiencing issues with our devices communicating. Our engineers are working to resolve the issue. We will post an update within an hour when we have more information.
Posted Jan 16, 2025 - 07:04 MST
This incident affected: Community Manager, Resident Application, Selftournow.com (Self-Guided Tours), Core IOT Platform, Alloy Access, Alloy Install, and Alloy Parking.