IoT Degraded Connectivity

Incident Report for SmartRent

Resolved

This incident has been resolved.

Posted Jun 04, 2025 - 07:24 MST

Update

We are continuing to experience a cellular connectivity outage that is impacting our IoT products. We are actively working with our upstream cellular provider to resolve this issue, and we will provide an update within an hour or sooner if information becomes available.

Posted Jun 04, 2025 - 02:18 MST

Identified

We have identified an outage related to our upstream cellular provider; we will provide an update within an hour.

Posted Jun 04, 2025 - 01:57 MST

Investigating

We are investigating connectivity issues with our IoT products. We will post an update within an hour.

Posted Jun 04, 2025 - 01:31 MST

This incident affected: Community Manager, Resident Application, Selftournow.com (Self-Guided Tours), Core IOT Platform, and Alloy Install.