Data Processing Delays

Incident Report for SmartRent

Resolved

This incident has been resolved.

Posted Jun 26, 2023 - 10:33 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 26, 2023 - 09:59 MST

Update

We are continuing to investigate this issue.

Posted Jun 26, 2023 - 09:03 MST

Investigating

Our data processing infrastructure is running behind, which is causing inaccuracies in the reporting tools. No data has been lost and the system and we are actively working to address this.

Posted Jun 26, 2023 - 07:51 MST

This incident affected: Community Manager, Resident Application, Core IOT Platform, and Alloy Install.