Device Communication Issues

Incident Report for SmartRent

Resolved

This incident has been resolved.

Posted Jul 14, 2024 - 13:18 MST

Monitoring

Our Cellular Service Provider has implemented a fix and we are seeing continued recovery. We are continuing to monitor the matter.

Posted Jul 14, 2024 - 12:33 MST

Identified

We have identified that the issue stems from one of our Cellular Service Providers. More information will be provided as it becomes available.

Posted Jul 14, 2024 - 11:39 MST

Update

We are continuing to investigate this issue.

Posted Jul 14, 2024 - 11:13 MST

Investigating

We are currently experiencing issues with our devices communicating. Our engineers are working to resolve the issue. We will post an update within an hour when we have more information.

Posted Jul 14, 2024 - 11:02 MST

This incident affected: Community Manager, Resident Application, Selftournow.com (Self-Guided Tours), Core IOT Platform, Alloy Access, Alloy Install, and Alloy Parking.