Answer Automation Outbound Call Errors

Incident Report for SmartRent

Resolved

There have been no issues with outbound calls as of 9:57 pm EST.

Posted Dec 11, 2023 - 20:36 MST

Monitoring

Error rates are no longer elevated for outbound calls. We will continue to monitor until resolved.

Posted Dec 11, 2023 - 20:18 MST

Identified

We have isolated the cause of this issue and are working with our vendor to get it resolved. We will post another update within an hour or if more information becomes available.

Posted Dec 11, 2023 - 19:31 MST

Investigating

We are currently investigating increased error rates affecting outbound calls

Posted Dec 11, 2023 - 19:20 MST

This incident affected: Work Management and Answer Automation.