Device Connectivity has returned to normal levels, we are no longer seeing rejected connections from our cellular provider. The few remaining offline devices should automatically reconnect on their next attempt.
Posted May 21, 2026 - 11:46 MST
Monitoring
Our cellular service provider is still working to fully restore connectivity, we are continuing to see devices gradually return online. We will continue to provide updates as more information is available.
Posted May 21, 2026 - 11:22 MST
Update
We are continuing to experience a cellular connectivity outage that is impacting our IoT products. We are actively working with our upstream cellular provider to resolve this issue, and we will provide an update when more information becomes available.
Posted May 21, 2026 - 10:48 MST
Update
We are continuing to experience a cellular connectivity outage that is impacting our IoT products. We are actively working with our upstream cellular provider to resolve this issue, and we will provide an update when more information becomes available.
Posted May 21, 2026 - 10:03 MST
Identified
We have identified that the issue stems from one of our Cellular Service Providers. More information will be provided as it becomes available.
Posted May 21, 2026 - 08:06 MST
Investigating
We are currently experiencing issues with our devices communicating. Our engineers are working to resolve the issue. We will post an update within an hour when we have more information.
Posted May 21, 2026 - 08:04 MST
This incident affected: Community Manager, Resident Application, Selftournow.com (Self-Guided Tours), Core IOT Platform, Alloy Access, Alloy Install, and Alloy Parking.