Connectivity issues with hubs using mobile connections have been resolved.
Posted Sep 13, 2026 - 02:30 MST
Update
We are seeing gradual recovery, at this time approximately 15% of mobile connections are unable to establish a connection. Another update will be provided in an hour or as information becomes available.
Posted Sep 13, 2026 - 01:23 MST
Identified
Our Wireless Service Provider is aware of the issue, and is investigating the service degradation on their end. At this time approximately 30% of hubs using a mobile connection are unable to establish a connection. Hubs connected via Wifi or Ethernet are unaffected.
Posted Sep 13, 2026 - 00:24 MST
Investigating
We are currently experiencing issues with our devices communicating. Our engineers are working to resolve the issue. We will post an update within an hour when we have more information.
Posted Sep 13, 2026 - 00:09 MST
This incident affected: Community Manager, Resident Application, Selftournow.com (Self-Guided Tours), Core IOT Platform, Alloy Access, Alloy Install, and Alloy Parking.