Excessive Error Rates

Incident Report for SmartRent

Resolved

This incident has been resolved.
Posted Sep 15, 2023 - 17:33 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2023 - 17:21 MST

Update

We are still working on recovery efforts, some systems have successfully been recovered.
Posted Sep 15, 2023 - 16:56 MST

Update

We are expecting service to be restored within an hour.
Posted Sep 15, 2023 - 16:39 MST

Identified

The issue has been identified, and we are working to resolve the issue, an update will be posted within an hour.
Posted Sep 15, 2023 - 15:39 MST

Investigating

We are currently investigating this issue.
Posted Sep 15, 2023 - 14:54 MST
This incident affected: Work Management and Answer Automation.